My background

2018 – Today

I’ve been working in customer management, operations, and communication across different business sectors, with a strong focus on client relationships and day-to-day execution.

My role has always been at the intersection between people and processes: understanding needs, managing interactions, and ensuring that everything runs smoothly.

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What I’m doing now

2023 – Present

Huberway

I manage operations and customer experience, ensuring that every interaction with the platform and the team is clear, efficient, and aligned with the user’s goals.

I work closely with both the technical and commercial sides to translate needs into actions.

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Key areas

• Customer relationship management
• Support and communication flow
• Internal operations and coordination
• Process organization and execution
• User experience feedback and improvement

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Responsibilities

• Managing customer interactions and requests
• Supporting onboarding and daily usage of the platform
• Coordinating between users, developers, and sales
• Improving internal workflows and organization
• Ensuring clarity and consistency in communication

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Vision

A great product is not only built with technology.

It is built through clarity, organization, and human connection.

Every interaction matters.